Resonance CX
Discover What Your Callers Actually Experience
Most IVR diagrams show what was designed — not what was built. Resonance CX combines AI-driven discovery with expert human oversight to create experience maps from real calls, revealing every path, dead end, and broken promise your customers encounter.
Your IVR diagrams are lying to you.
Traditional IVR documentation represents technical specifications and theoretical behavior — what engineers intended, not what customers encounter. Over time, systems drift. Menus change. Integrations break. The diagram on the wall no longer matches reality, and nobody notices until customers start complaining.
Maps built from real human experiences.
Resonance CX creates experience maps that represent what real people hear and say when they call your automated phone systems. Every node is a moment in a caller's journey — verified by a real person, not just an algorithm. You see the truth, not the theory.
Everything you need to understand your IVR
From automated crawling to collaborative documentation, Resonance CX gives you the complete picture.
Experience Maps
Visual trees that show what real callers hear and say — every prompt, every branch, every dead end mapped from the caller's perspective.
Human-Guided AI Crawling
Our AI places hundreds of calls to systematically explore your IVR — navigating both conversational (speech/NLU) and DTMF (touch-tone) menus — while a seasoned CX professional watches, guides, and validates every step.
Reality, Not Theory
Unlike diagrams built from specs, our maps reflect what actually happens when someone calls — revealing drift, bugs, and broken paths.
Full Call Recordings
Every node is backed by a complete audio recording of the actual call. Listen to exactly what your callers hear — every prompt, every silence, every transfer — on demand.
Comprehensive Audit
Every premium engagement includes a full audit with prioritized recommendations from seasoned CX professionals.
Self-Service Mapping
Document your own customer experiences with our intuitive tree-builder and save them on our platform for your whole team.
Actionable Insights
Identify dead ends, confusing loops, and missed opportunities. Get clear steps to improve containment and satisfaction.
Two ways to map your experience
Premium: We Crawl It For You
Give us your IVR phone numbers and our AI makes hundreds of real calls — at least one per node — systematically exploring every menu, branch, and option. It handles both conversational (speech/NLU) and DTMF (touch-tone) menus seamlessly. Every call is recorded so you can listen to the full interaction at any node on demand. A seasoned CX professional oversees the entire process, and you receive a comprehensive experience map with a full audit and prioritized recommendations.
Self-Service: Document It Yourself
Use our intuitive tree-builder to map your own customer experiences. Call your IVR, document what you hear and say at each step, and build a shareable experience map. Perfect for teams that want to collaborate on CX documentation and track how experiences evolve over time.
Choose how you want to map
Whether you need hands-off discovery or a collaborative workspace, we have a plan for you.
Personal
For individuals
- Intuitive tree-builder interface
- Document your own IVR experiences
- Up to 10 experience maps
- Up to 150 nodes per map
- Cloud-hosted experience maps
- Export & share with stakeholders
Organization
For teams
- Everything in Personal
- Up to 500 experience maps
- Up to 250 nodes per map
- Shared workspace for your team
- Invite members at $25/mo each
- Cloud-hosted experience maps
- Export & share with stakeholders
- Standard support
Premium Crawl
We map it for you
- AI-powered IVR crawling
- Traverses conversational & DTMF menus
- Full audio recording at every node
- Complete experience map delivery
- Comprehensive CX audit & improvement plan
- Dedicated CX professional
Ready to see the truth?
Stop relying on outdated diagrams. Start understanding what your callers actually experience.